{"id":111,"date":"2021-11-04T16:46:31","date_gmt":"2021-11-04T21:46:31","guid":{"rendered":"http:\/\/35.160.245.170\/?page_id=111"},"modified":"2023-08-02T08:28:40","modified_gmt":"2023-08-02T15:28:40","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/azcces.info\/index.php\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/azcces.info\/index.php\/instructions-for-accessibility-tools\/\"><strong>Click here for instructions on how to use TRS\/711 and RTT.<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Support for Hearing, Vision and\/or Speech Disabilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">KinderSystems is committed to providing adequate and comparable support for persons with hearing, visual, or speech disabilities. KinderSystems has a variety of methods through which a person with hearing or speech disabilities can request support. The methods are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>National Telecommunications Relay Service (TRS), also known as 711.<\/li>\n\n\n\n<li>Use real-time text (RTT) from a mobile iOS or Android device.<\/li>\n\n\n\n<li>Chat feature within the KinderConnect application.<\/li>\n\n\n\n<li>Other special accommodations upon request.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To support the methods outlined above. KinderSystems will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Train support staff on how to accept and adequately handle relay calls.<\/li>\n\n\n\n<li>Make available and provide written documentation on how to use the National Telecommunications Relay Service (TRS).<\/li>\n\n\n\n<li>Make available and provide written documentation on how to access support chat once logged into KinderConnect.<\/li>\n\n\n\n<li>Confirm during the initial call with the provider whether special accommodations are needed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Privacy Notice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Using a relay service is confidential. All relay services and operators are forbidden by law from disclosing the contents of the conversation<a href=\"https:\/\/www.govinfo.gov\/content\/pkg\/CFR-2003-title45-vol1\/xml\/CFR-2003-title45-vol1-sec164-510.xml\">. (Privacy Rule under 45 C.F.R. 164.510(b)<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">National Telecommunications Relay Service (TRS)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Telecommunications Relay Services, also known as \u201c711\u201d, is a Nationwide service available 24\/7\/365.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities free of cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Real-Time-Text (RTT)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On December 15, 2016, the FCC adopted rules to facilitate a transition from text telephony (TTY) technology to real-time text (RTT) technology. This law allows wireless providers and cell phone manufacturers to support RTT in lieu of TTY.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A large number of devices manufactured after December 2017 already have RTT support built-in. Including, but not limited to, most iOS and Android devices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Chat \u2013 KinderConnect<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once a user has logged into KinderConnect, they can request support via a chat\/text-only interface. In most cases, using the chat feature within KinderConnect may be faster than RTT and TRS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email is one of the main support channels for CCES. KinderSystems can upon request issue all communications via email instead of phone or chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Other Accommodations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should other accommodations be requested, KinderSystems will make a best-effort attempt to assist using the requested communications channel.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">Please dial 833-859-3433 or email us at\u00a0<a href=\"mailto:SupportAZ@KinderSystems.com\">SupportAZ@KinderSystems.com<\/a> and one of our representatives will gladly assist you. Support staff are available from 6:00 AM - Midnight Mountain Time, 7 days a week.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"http:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-423x1024.jpg\" alt=\"\" class=\"wp-image-95\" width=\"247\" height=\"598\" srcset=\"https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-423x1024.jpg 423w, https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-124x300.jpg 124w, https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-768x1857.jpg 768w, https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-635x1536.jpg 635w, https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-847x2048.jpg 847w, https:\/\/azcces.info\/wp-content\/uploads\/2021\/11\/art-art-materials-bright-743986-scaled.jpg 1059w\" sizes=\"(max-width: 247px) 100vw, 247px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Click here for instructions on how to use TRS\/711 and RTT. Support for Hearing, Vision and\/or Speech Disabilities KinderSystems is committed to providing adequate and comparable support for persons with hearing, visual, or speech disabilities. KinderSystems has a variety of &hellip; ","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/pages\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":20,"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/pages\/111\/revisions"}],"predecessor-version":[{"id":1078,"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/pages\/111\/revisions\/1078"}],"wp:attachment":[{"href":"https:\/\/azcces.info\/index.php\/wp-json\/wp\/v2\/media?parent=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}